Return Policy

If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.

 

Important:

  • To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.  
  • Initial shipping charges cannot be refunded.  
  • When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.
  • Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
  • Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
  • Contact us if you have any questions regarding your return at service@snowverb.com.

 

Please click Here to request a return/exchange.

 

Returns:

If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.

We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.

 

Exchanges:

If you are exchanging your items, please make sure to send back any items you’re returning within 7 days of the request approval.

We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.

Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed.

 

Defective Items

If an item is received damaged or defective, please contact customer service immediately.

 

Returned to Sender / Refused Packages

Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to an $16.99 fee charged from the refund.