Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local courier service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion (40%–70%) products, as well as products purchased with discount codes of 40% or more, are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
I have always been skeptical about ordering clothes online. This jacket fit incredibly well and have been very satisfied after a month of use. Built for Canadian winters.
Seems to be quite wind proof and so far warm.
S
Sare
Worth the money. Well made.
This is a great jacket. Not only is it warm, it is roomy, has loads of pockets, great hood and withstands any kind of weather here in New England. It is not bulky at all. I bought it as a gift for my husband replacing a Northface jacket that he had had for years. And he loves this! He is extremely happy With it, so I am extremely happy!
E
Escarcega
Great Value and Quality
This coat is an essential item for anyone living or relocating to the northern regions, especially as winter approaches. Its exterior is crafted from durable materials designed to withstand harsh weather conditions, while the interior boasts a cozy lining that provides exceptional comfort. When you choose the right size, it fits like a glove, offering an impressive level of protection against rain, snow, and biting winds. You'll stay warm and secure, without the fear of being buffeted by the cold when stepping outside. This jacket acts like a personal furnace, and if you pair it with a thermos of hot beverage, you're sure to stay toasty warm no matter how frigid it gets outside.the cold when stepping outside. This jacket acts like a personal furnace, you're should stay toasty warm no matter how frigid it gets outside.
A
Alessio G.
Top jacket
Molto bella, tiene caldo ed è comodissima!! Adoro il colore celeste e trovo che sia di un ottimo materiale
